Our goal at America's TPA is to provide the best service possible to our customers. In fact, service is so important to us that when you call our customer service department, we answer our phones "How may I serve you?"
We've assembled information on this page that we think will be useful to you. If you don't find the information you're looking for, please call our customer service department at 800.948.9450.
FAQ
Here are some common questions received by our client services department. Learn More
Customer Service Contact
Use this online form to submit a question to our customer service department.
Employee Testimonials
We're proud of the compliments we receive from the people who use our services. Here are a few samples of unsolicited comments from our members.
As a wife and a mother of four, I have a lot of insurance issues. Somebody is always going to the doctor or needing lab work. I cannot thank you enough! We have had insurance through United Healthcare, Aetna, Cigna, Blue Cross, & PacifiCare. None of them have been as helpful, friendly, or efficient as America's TPA!!!
Lynn
Las Vegas, Nevada
America's TPA can ease the stress that people are under when dealing with illness at a time when Insurance companies don't have good representation in this country. Thank you.
E.
I just wanted to drop you a line to thank you from the bottom of my heart for the personal care and attention you have given my family. I have never received a higher quality of care from any other healthcare organization. You made us feel like a member of your family instead of "just a number." Thank you for being the best insurance company in the world!
Kimberly
Pickerington, Ohio
I have suffered from Juvenile Diabetes for a great deal of my life. Over the years I have dealt with numerous insurance companies. I cringe every time I open a letter, or receive a phone call from an insurance company. It is nerve-wracking to have to walk on eggshells in order to receive the medical care necessary to treat this disease. I recently received a phone call from one of your Registered Nurses in Medical Management. To my surprise, the purpose of the phone call was the opposite of harassment - she was actually here to help! I thought it might have been a prank phone call when she asked me if I would be interested in participating in a disease management program. I could tell that she was genuinely interested in helping me to manage my insulin dependant diabetes. In all of my previous experience with health insurance companies, I have NEVER received good customer service. Let alone a beneficial phone call regarding preventative care. And I have certainly never received a phone call initiated by an RN working for an insurance provider, whose job is to help manage my preventative care. I cannot express to you how much this meant to me personally. Not only do I praise Americas TPA's customer service, but also their efforts for preventative care. After all isn't preventative care the most effective method of healthcare?
Nicole
Scottsdale, Arizona
Pharmacy Links
If you need to find a pharmacy, check the logo on your ID card and then choose one of the pharmacy networks below.
Clearscript
RESTAT
Caremark
Healthcare Information
Looking for healthcare information online? The links below might be helpful. Please remember that online medical information is no substitute for visiting your doctor.
Mayo Clinic
drkoop.com
The American Cancer Society
InteliHealth
WebMD
Ask Dr. Weil
Prevention's Healthy Ideas
iVillage Health and Well-Being
CBS HealthWatch |
